Providing high quality technical support
Software Support Services
Our team of experts are ready to assist with any software support issues.
Overview: Software Support
Generally technical support or troubleshooting issues for specific software products (mostly bespoke). Our technical support for software is highly flexible, we love the challenge of understanding client problems, especially for foreign alien-like software. Consequently, software support can be done either pay-as-you-go, technical support contracts or incident based support.
For software developed by us, SLAs and maintenance contracts are drawn up at affordable rates, to ensure business continuity.
Most of our support enquiries are associated with the following:
- Product installation services
- Product updates
- Product migrations
- Proactive or reactive on-site services
- Support for custom application or infrastructure software
- Training & Deployment
Open discussion is the best way forward
Typically we offer support remotely using screen share technology. However, first it’s important to determine your issue / request. Feel free to get in contact with us. The best way for us to understand your situation is either through a phone call or by sending us a detailed specification of what you are trying to achieve. We will analyse this information and provide the necessary support once an agreement has been met.